Refund policy

Return & Refund Policy

Thank you for shopping at Dad's Natural! We stand behind the quality of our handcrafted, natural products and want you to be completely satisfied with your purchase. Please read our Return & Refund Policy below carefully before making a purchase.

1. Overview & General Policy

Return Window: You have 14 days from the date of delivery to request a return or exchange.
Return Shipping Fees: Customers are responsible for all return shipping costs unless the item arrived defective or damaged. Original shipping fees are non-refundable.

2. Unused Product Returns & Exchanges

Because our soap and body care products are personal hygiene items, we accept returns or exchanges only on unused, unopened products that meet the following conditions:

The item must be in its original, unused, and undamaged condition.
The item must remain in its original, unopened packaging or wrapper.

Options for Unused Products:

Exchanges: You may exchange an unused item for a product of equal value or receive store credit toward a future purchase.
Refunds: Unused items returned for a refund to the original payment method will require the buyer to arrange and pay for return shipping. Original shipping costs will not be refunded.

Note: Used or tested products cannot be returned or refunded due to hygiene and safety standards.

3. Defective or Damaged Products

If you receive a product that is defective, damaged in transit, or incorrect:

Contact us within 7 days of receiving your package at support@dadsnatural.com.
Include your Order Number, a brief description of the defect or damage, and clear photo proof showing the issue.
Once approved, we will provide return instructions and cover the return shipping costs, or immediately send out a replacement/issue a refund as appropriate.

4. How to Initiate a Return or Exchange

Email our support team at support@dadsnatural.com with your order number and the reason for your request to receive return approval and shipping instructions.
If returning or exchanging an unused item, ship the product back using a trackable shipping service.
Keep your return tracking number for your records. Dad's Natural is not responsible for items lost or damaged during return transit.

5. Inspection & Refund Processing

Once your return is received and inspected to confirm it is unused, we will send you an email notifying you whether your refund or exchange has been approved.
If approved, refunds will automatically be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.